Starting a conversation
Choose a topic, select text or video when available, and tap Say hello. TenderU will look for one person who is available to talk. Matching time can vary by region, language, and current activity.
Camera and microphone
Your browser may ask for permission before video chat. If nothing happens, open the site permissions near your browser address bar and allow camera and microphone access, then reload the page. You can use text chat when you prefer not to use video.
Leaving, blocking, and reporting
You can leave a conversation at any time. Use Block when you do not want further contact. Use Report for harassment, nudity, scams, threats, impersonation, or other guideline violations.
Account and sign-in help
Check that your email address is entered correctly, look in spam folders for verification messages, and avoid requesting many codes in a short period. Never share a login code with another person.
Connection problems
- Reload the page and confirm your internet connection is stable
- Close other apps using your camera or microphone
- Try a current version of Chrome, Safari, Edge, or Firefox
- Disable network filters temporarily if they block real-time connections
- Include your device, browser, approximate time, and error message when contacting support
Staying safe
Keep personal and financial details private. End the conversation if someone creates pressure or asks for money. TenderU support will never ask for your password or one-time login code.